Essential Data, Inc.
Limited Warranty Essential Data, Inc. warrants that our CD Duplicators are free from defects in materials and workmanship for a period of twelve (12) months from the date appearing on your invoice. If you discover physical defects Essential Data, Inc. will, at our discretion, repair or replace the product. You must return the defective product to Essential Data, Inc. within the warranty period accompanied by proof of purchase. Essential Data duplicators are shipped in a cardboard box with inserts that have been designed and tested to ensure that our products can endure rough treatment and still arrive in working order. We advise you to save your box and original packing materials in case you need to return the product(s) for any reason. If product(s) are returned without proper packaging, the warranty may be void. When you receive your product(s), please note the following:
-The shipping box does not have dents or visible damage.
-What you have received conforms to the packing list.
-There is no damage to the product(s) or accessories. If any shipping damage is found:
-Please contact the shipper immediately to inspect.
-Please contact our technical support department to report the damage. Essential Data, Inc. will only accept product returns with a Return Merchandise Authorization number (RMA). To obtain an RMA to return a product, go to our website: www.essential-data.com and click on the Tech Advice button. Follow the on-line instructions for submitting the form. An RMA number, and instructions for returning the product, will be issued within five (5) working days. What is not covered:
This limited warranty provided by Essential Data, Inc. does not cover:
-Products which have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, or if repaired or serviced by anyone without authorization of Essential Data, Inc., or if the model or serial number has been altered, tampered with, defaced or removed.
-Initial installation and installation and removal for repair.
-Normal maintenance.
-Damage that occurs in shipment due to act of God and/or cosmetic damage.
-Accessories. Notice: The products or software sold by Essential Data, Inc. may be used to assist you in reproducing material in which you own the copyright or have obtained permission to copy from the copyright owner. Unless you own the copyright or have permission to copy from the copyright owner, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights you should contact your legal advisor. If you experience operation trouble with any Essential Data, Inc. product, please contact our Technical Support department between 9am and 4pm pacific time, Monday to Friday, except holidays.
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